This screen gives an activity breakdown for every customer service event. This provides the audit trail for a customer service event and the basis of reporting and analysis.
Customer service editor - Time tracking
The time tracker screen records:-
- The date and time when an activity started
- The date and time when an activity ended
- The name of the operator
- What the activity was
Further detail
Related pages
Did you know...
After 15 years PRIAM still have the original customer on support, and still employ the original systems developer.