CRM Sales Manager is the only fully featured, enterprise level CRM package to incorporate:-

Sales prospecting Contact Manager module

• Prospects or Customers
• B2B or Consumer
• Intelligent searching
• Nested database e.g. company with branches with contacts who have contacts etc
• Quick addressing software
• Definable data

Completely automated customer services

• Automated definable actions
• Customer services interface to actions
• Triggers from ERP to actions
• Escalations and authorisations
• Attrition rate reporting
• Centred on customer or on shop/location

Integrated database marketing system

• Extract marketing data quickly and easily
• Mail merge directly into Word or email
• Automatically assign tasks to operators

Optional linked products

• Workflow management
• Business process mapping

Full ERP processing

• Full SOP
• Offers, Benefits, Discounts, Price lists
• Credit card verification, authorisation and charging

System detail

• Any computer and operating system
• Local or remote
• Access control
• Configurability on screen
• Internet access
• Real time – every detail immediately updated