This screen gives an activity breakdown for every customer service event. This provides the audit trail for a customer service event and the basis of reporting and analysis.
Customer service editor - History
The history screen records:-
- The date and time of the event
- The event type i.e. adding a note or task
- The name of the operator creating the event
- Description of the event
Further detail
- Overview
- Sales prospecting Contact Manager
- Completely automated customer services
- Automated definable actions
- Triggers
- Customer services
- Sales orders
- Products
- Stores
- Accounts
- Notes
- Correspondence
- Tasks
- Time tracking
- Customer services editor-history
- Integrated database marketing
- Business process mapping/workflow management
Related pages
Did you know...
After 15 years PRIAM still have the original customer on support, and still employ the original systems developer.