erp order processing

• Mail order (either Business-to-Consumer or Business-to-Business)
• Coupon response
• Order import from external order capture
• Distribution processing (typically large scale Business-to-Business)
• Trading - typically selling on a margin/markup basis
• Assembly
• Continuity schemes
• Free trial processing
• Internet ordering

Mail Order

• Definable customer capture fields
• Integrated Post Office Address File allows for immediate deduplication
• Recall and amend previous customer orders
• Product search within order creation by various search methods
• Immediate view of product pricing, availability, margin, previous customer price etc
• Multiple price lists
• Automatic price changes by customer type, promotion, product price breaks, offer product combinations, benefits etc
• Operator prompts for alternative items, related products, add-ons, warranty sales etc
• Ability to sell personalised product, multi-dimensional products e.g. fashion items, sets or kits, and 'virtual' stock items e.g. subscriptions, warranties
• Forward orders with call off control
• Automatic backorder handling with option to immediately allocate stock
• Backorders released automatically by various criteria
• Ability to hold internal, external and delivery comments
• Incorporation of standard text paragraphs on documentation
• Delivery methods and charges defaulted to by definable criteria
• Automatic production of all courier documentation (labels, manifests, electronic files)
• Ability to fax despatch advice
• Any permutation of payment including credit accounts
• Credit card authorisation and charging either on-line or batch
• Production of pro-formas and quotations with the ability to fax
• Automatic updating of all accounts modules (sales ledger, VAT book, banking, cash books and nominal ledger)
• Credit card summary reports and reconciliation procedures
• Banking reports with payment analysis
• EC VAT handled automatically from customer detail
• Stock position immediately updated at all stages e.g. allocated, picked, despatched
• Stock position automatically driving purchase order processing
• Automatic updating of customer history, marketing and sales analysis
• Sales staff commissions automatically calculated

Distribution Processing

• All mail order options and with emphasis on selling to branches or chains, selling through reps and controlling multiple orders
• Rep commission structures
• Ability to incorporate backorder receipts into current dispatches

Coupon Response

• Simple entry for batches of coupon responses typically grouped by payment form
• Media source codes trigger items at promotion price, literature and inclusions e.g. prize draw entry
• Produce operator statistics for billing purposes

Continuity Schemes

• Ability to sell a series of products over a given period with variable call-off points
• Different payment terms and schemes for given items

Assembly

• For items with bill of material components produce works order if stock not available
• Purchase order processing driven by the balance of the BOM
• Products allocated to works orders on receipt into warehouse
• On completion of works orders the sales order is despatched

Free Trial Processing

• Take free trial orders along with standard orders
• At end of trial period arrange return or charge/invoice customer

Internet Orders

• Within PRIAM these can be simply downloaded if 'e-mail' type orders or
• Interface to PRIAM e-commerce which is a dynamic front-end to PRIAM allowing the customer to see product pricing, pictures and optionally availability
• Orders can be placed and order status monitored by the customer