Customers
PRIAM has been implemented by 150 customers in the UK and abroad. These include several Government agencies and the following commercial customers:
- Confetti
- Garden Bird Supplies
- Harrods
- Hugh Symons Telecom
- Transair
- Tottenham Hotspur plc
- Tower Records
- Waterford Crystal
- West Ham United FC
Enlightened Consulting
PRIAM Business Software have further strengthened their links within the Mobile Phone industry. Enlightened Consulting have purchased the PRIAM System to provide a complete back office database and fulfilment system.
"PRIAM will give us all of the functionality we require to run a fast moving, high turnover mail order company" commented Paul Booth, managing director of Enlightened Consulting. "We aim to further strengthen our position in the market by developing integrated e-commerce with PRIAM to add to our mail order operations".
Glyn Carvill, commercial manager for PRIAM Software, stated that he was delighted to welcome Enlightened as a customer and looked forward to many years of successful growth for both companies.
Jojo Maman Bébé
Jojo Maman Bébé, leading Mail Order supplier of clothing for children and mothers-to-be, have successfully implemented PRIAM software. The whole process of installing PRIAM software, networking, training and going live took just two weeks, a situation forced upon JMB by failure of the system they had previously tried to implement.
Within 3 days some 10,000 backorders were put onto the system allowing the company to carry on its successful trading activities.
In a relatively more leisurely timeframe, PRIAM linked the JMB shops and rebuilt the web site, which drew directly off the back office stock, accounts, database and marketing modules.
Micro Anvika
Formed in 1984, Micro Anvika is now one of the most prestigious retailers of computers and related products on London's famous Tottenham Court Road.
In addition to their four shops on Tottenham Court Road, they have branches in Croydon, Manchester and Selfridges on Oxford Street.
Micro Anvika have a number of other service related divisions including Mail Order Sales to consumers and corporates and also a Service Department.
The web site is a particularly important part of their selling activity. PRIAM have provided the software for all their activities, shops, mail order and e-commerce.
Pleasure Store
Pleasure Store, the centre for adult products and entertainment, has placed an order for the PRIAM system to co-ordinate all their business activities.
PRIAM will supply a database driven e-commerce site dynamically linked to a fully integrated fulfilment system. The site will also boast an adult activities centre.
This site is the initial stage of a major expansion by Pleasure Store into multi-channel shopping. PRIAM software will control all these activities.
Zendor
Zendor is the UK's leading provider of distance shopping solutions selling across multiple channels including catalogue and internet. Part of the N Brown group they have chosen PRIAM to further their dominant position in the marketplace. N Brown has a turnover of in excess of £450m pa, over 4,000 employees and is more readily known for its JD Williams catalogue brand.
Zendor chose the PRIAM fulfilment and e-commerce platform because of the flexibility and the broad range of functionality supplied in the standard package. "There's no such thing as a typical fulfilment client", says Zendor CTO John Garrick, "What impressed us about the PRIAM system was the way the basic features had been easily extended to meet the specific needs of multiple industries, and the ease with which we can further adapt it in the future rather than treating our clients as 'one size fits all'".
Daily Mirror Group
Voice Media, a fulfilment house owned by the Daily Mirror, has chosen PRIAM software to run its 'Readers Offers'. PRIAM is extensively used by fulfilment houses because its enormous functionality allows it to handle any client's requirements. The M21 database it runs on is designed specifically for super-large volumes of transactions and hundreds of simultaneous users.
The Voice Media system will be installed and running in one month and we look forward to another long-term relationship with a major fulfilment house.
Response Direct Publishing
RDP provide a solution that they call "collaborative marketing". This means that their clients share the direct marketing costs with other companies. RDP help them to achieve that. In the coming year RDP will generate upwards of 4 million consumer enquiries through the direct media that they publish. This includes card decks, response catalogues and travel supplements.
RDP has experienced tremendous growth over the last few years and has become the dominant force in consumer lead generation in the UK. To cope with this growth and the huge amounts of data that they process, RDP have chosen PRIAM Business Software as their solutions partner.
Response data is imported into the PRIAM system, processed, and depending on certain criteria is then channelled out towards the company who has placed the advertisement. The PRIAM system is able to process huge volumes of data quickly and efficiently and without the need for high powered servers. The PRIAM database is able to hold many millions of records without the need to clear down or archive data and with no effect on speed of processing.
Peter Webb, Creative & Marketing Director, for RDP said, "We purchased the PRIAM system to automate our data collection processes and to provide a more efficient way of outputting data to our customers. We have installed and implemented to plan and within our target timescales. We are delighted with the performance of the PRIAM system and the help we received from the team at PRIAM."
Commenting on the implementation Glyn Carvill, Commercial Director, said, "The successful implementation at RDP is testament to the flexibility of the PRIAM system. The ability to process and store large amounts of data is paramount to RDP and the success of this project. We would like to welcome RDP as a partner and look forward to a long and successful relationship."
Penny Plain Moves into Top Gear
Penny Plain specialises in supplying classic women’s fashion through its catalogue and retail outlets. Over the last few years Penny Plain has been quietly establishing a reputation for supplying top quality garments at affordable prices. Using all of their design flair and expertise, the Newcastle based fashion company have created a second brand name. Oliver and Kerr is a menswear catalogue supplying garments along the same classic lines as Penny Plain.
Penny Plain have been associated with PRIAM Business Software for nearly 5 years. Since installing PRIAM the company has experienced significant growth. They run a busy call centre, currently have 12 retail outlets and an e-commerce web site. Penny Plain prides itself on its speed of response to customer orders, both in the call centre and with its back office fulfilment systems. The PRIAM System is an integral part of this complex operation. The integrated nature of the product allows the call centre operatives to advise the customer of stock availability and for picking lists to be printed in the warehouse within a matter of minutes.
Just as important are the management reporting tools which are a combination of standard reports supplied by PRIAM and ODBC based reports created by the IT Manager of Penny Plain, Michael Chandler. Michael commented that the integrated nature of PRIAM controls every aspect of the business systems at Penny Plain: "We have an excellent relationship with PRIAM, a relationship that has enabled us to take the functionality and usability of the system far beyond our original requirements".
Glyn Carvill, Commercial Manager for PRIAM Business Software commented: "Penny Plain is a sophisticated fashion based mail order business working in a multi channel sales environment. The ability to produce multi dimensional grids for fashion and textile companies is just another example of the huge amount of functionality that PRIAM offers".
Companies such as Penny Plain require a single integrated CRM/ERP solution. PRIAM Business Software provides that solution.
Edition Peters Embraces New Technology with PRIAM Software
When Max Abraham and Henri Hinrichsen were working to develop a small music publishing house no-one dreamed that their company would one day achieve world wide status. Called C.F. Peters and based in Leipzig they worked to create the "excellence in music publishing" that has since become the watch word of Edition Peters.
After 200 years in music publishing Edition Peters are currently able to offer the most comprehensive range of sheet music currently in print. Now based in London, New York, Frankfurt and Leipzig Peters has grown to a point where the company is unrecognisable from its humble beginnings.
To control the complex structure of its music publishing business, including the many thousands of items of sheet music, Edition Peters choose PRIAM Business Software. With systems installed in London and New York, Edition Peters are extending the "multi-channel" capability of their system through the creation of an e-commerce site. Featuring a sophisticated music search capability, this will allow members of the public to place orders on Peters using the accessibility of the Internet. The entire content of the web site is fed directly from the back office system. This allows Peters staff to change the information displayed in the web pages without knowledge of HTML or experience of web development. Included is a comprehensive "content management" system allowing staff to publish articles directly to the site. Orders placed on the site are passed in real-time to the back office system and with credit card authorisation and charging, the whole order taking processes is completely automated for maximum efficiency.
Managing Director of Edition Peters, Nicholas Riddle said, "The impending launch of the new web site and the development by PRIAM of a new Royalties system will allow our business to take a great leap forward. We are so delighted with the PRIAM system that we are planning to install it in our Frankfurt offices".
Glyn Carvill Commercial Director for PRIAM commented "It’s particularly gratifying to see such a well respected and established business as Edition Peters embracing new technologies such as e-commerce to drive their business forward".