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Call Centre Manager is the only fully featured, enterprise level CRM package to incorporate:
• Fully featured contact management system
• Automated customer services
• Integrated call scripting
• Business process mapping and workflow automation
• Fully integrated with powerful multi-channel business system
• ODBC links to other databases / reporting tools
Importantly, this is an Enterprise Level product with no limits on the number of simultaneous users or transaction volumes.
Call Centre Manager provides a single repository for all customer information across the entire organisation.