PRIAM contact management software

workflow management

business process mapping & workflow management

The Business Process Editor is a powerful management tool allowing you to chain together a number of tasks to create a template for an automated workflow management tool.

The template can then be activated to create a series of tasks or business processes.

The business process can be triggered by an event within the ERP system or as a result of a customer service event.

The business process can include decision points depending on the results from a previous task or tasks.

Key details

• Each task within the business process/workflow is completed in the order of priority
• Each task within the business process can be allocated to different individuals or groups
• Tasks may require authorisation and can be escalated to a supervisor or manager
• Tasks can contain decision points where the flow of the business process is dependent on the outcome of the previous task • Business processes can be chained together to create complex workflow scenarios